On networks, warmth, and the work nobody does.
Field notes on relationship intelligence, personal CRMs, and keeping the people who matter from quietly slipping away.
Personal CRM
What is a personal CRM — and why most people quit theirs
The idea is right. The implementation asks too much of you. Here is what a personal CRM is, and what it should have been.
Read the postRelationship intelligence
Relationship intelligence, explained
Contact management tells you who you know. Relationship intelligence tells you what to do about it.
Networking
Your network is bigger than you think
The opportunities you are missing are not with strangers. They are with people you already know — and have quietly lost touch with.
Networking
Networking isn’t broken. Your follow-up is.
Most people are good at meeting people. Almost no one is good at what happens next.
Relationship intelligence
Why good relationships go cold — and how to catch them in time
Nobody decides to lose touch. It happens in the gaps. The trick is noticing the drift before it is a goodbye.
How to
The two-minute morning that keeps your network warm
You don’t need an hour and a spreadsheet. You need a short, honest list of who needs you today.